Trophy Supermarket Returns Policy

Cancellation of your order and returning products.

Here at Trophy Supermarket we aim to provide the highest quality products and services. However, we understand that in some small cases you may wish to return your product back to us.

If you are not completely satisfied with any product that has been supplied to you by Trophy Supermarket Limited and the product has not been customised or engraved, and you would like to return it to us, then please contact returns@trophysupermarket.com and inform us of your decision to do so within 14 days of receipt of the goods. Once you have informed us that you would like to return a product then you must send it to us at the address below within 28 days. After we have received and inspected the goods we will issue a refund for the product using your original payment method.

Trophy Supermarket Limited will not cover the cost of the return postage and we recommend that you use Royal Mail Recorded Delivery or a Courier and obtain proof of delivery.

Any returned items must be returned to us in an ‘as new’ condition and in its original packaging (where applicable).

Unfortunately we are unable to accept any returns on products that have been engraved or customised.

 

Damaged / Faulty products.

If you receive a product from Trophy Supermarket that has been incorrectly supplied or is damaged in any way then please contact returns@trophysupermarket.com and inform us within 7 days of receipt of the goods. Once we have discussed the issue we may ask you to return the product back to us in its original packaging. After we have received and inspected the goods we will issue a replacement or a full refund for the product and return postage costs using your original payment method.

 

Liability

Trophy Supermarket Limited will not be responsible or liable, directly or indirectly, in any way for any loss (for example loss of enjoyment), damage of any kind, loss of profits or consequential loss resulting from any products or services provided. Trophy Supermarket Limited’s liability is limited wholly to the refunds offered within their returns policy.

To review the full details of our returns policy please click here

 

Contact Details

You can contact by using the following means:

Email: returns@trophysupermarket.com

Tel: 0333 666 6896 during our office hours (9am – 5pm Mon – Fri & 9am – 12pm Sat)

 

Here’s our address for returning products:

Trophy Supermarket Limited

Returns Department

120 Spring Bank

Hull

East Yorkshire

HU3 1QJ